Returns Policy

Our Returns Policy at has been put in place to ensure our customers are fully satisfied with their purchase.

We guarantee to refund your money or exchange any item that you aren't 100% happy with, it's that simple.

If you are not 100% satisfied with an item you have purchased on, you can return it to us for a full refund or exchange within 30 days from when the item was dispatched.

To return an item for a refund or exchange, please fill out our Online Returns & Exchanges Form and include that with your parcel.

Please note that delivery charges back to us are non-refundable and you will be charged postage on shipping of exchange items.

All returned items must be in their original, unworn condition with all original packaging/labels attached.

Unfortunately, for hygiene reasons, we are unable to accept returns on undergarments. We will, of course, always meet our obligations under the Consumer Guarantees Act.

Please send all online returns to:

WoolPress Arrowtown

Attn: Kirstin Mehl

40 Buckingham Street

Arrowtown 9302

New Zealand

WoolPress Arrowtown are not able to accept responsibility if your returned item(s) are lost in transit. Therefore we recommend that you use a postage service that provides tracking and delivery to the door.

Please Note: Our Online Returns Policy differs from our policy in-store.

Please contact us if you have any other questions: / +64 3 442 1355

Online Returns & Exchanges Form

- Please fill out and include with your return -


Terms & Conditions

Welcome to When shopping with The WoolPress you accept our Terms and Conditions so please read carefully.
By signing up for an online account with us, you are responsible for maintaining the secrecy of your account information and password and you agree to accept responsibility for all activities that occur under your account. You agree to provide true and accurate information. If you do not enter true and accurate information, has the right to suspend your account. While we do sell kids clothing, we only sell them to adults who can purchase with a credit card. If you are under 18, you may use only under the supervision of a parent or guardian. reserves the right to refuse service, terminate accounts, edit or remove content, or cancel orders at their discretion. tries our best to provide accurate product information and imagery, but colours can differ on different systems. We cannot guarantee that all information and imagery is 100% accurate, so if you purchase a product and it is not as described on, please contact us and we can organize a replacement or return per our Returns & Exchanges Policy.
The majority of the products we offer are made with natural fibres, which are delicate and need extra care. Please always refer to the Care Label attached to the particular garment for care instructions.
For any questions you have regarding, please contact us.
The WoolPress
40 Buckingham Street Arrowtown 9302
New Zealand
+64 3 442 1355