RETURNS PROCEDURE 

We will accept returns within 30 days of receipt provided all returned items still have tags attached (we strongly recommend that customers check items thoroughly upon delivery before removing any tags and disposing of any original packaging). Footwear must be returned with its original designer packaging - footwear returned without its original designer packaging will not be accepted.

Items must not have been worn, washed or damaged in any way and will be subject to a quality check upon receipt back into our warehouse. Items that do not pass the quality check will be returned to you.

Download our Returns Form complete all relevant fields.

Package the item(s) up that you wish to return, in the original designer packaging where possible, and post/courier back to us at:

Caroline Walak
40 Buckingham Street
Arrowtown
New Zealand 9302

To avoid delays and fees from customs please write "gift" on the consigment note and NCV under the dollar value.

We will exchange an item for the same in a different size or colour, subject to availability. Exchanged items can only be dispatched after the returned item(s) and the Returns Form have been received and the item(s) have undergone a quality control check.

Refunds will be made to you within 7 days of receipt of the item(s) in our Arrowtown warehouse subject to a quality control check.

Download our Returns Form (PDF, 112 KB)